Whatever your Generix Group solution, in license or On Demand mode, mygenerixsupport is the unique support portal. The purpose of this new portal is to facilitate customers' access to support and offer them a more responsive approach.
We put our customers at the centre of our organisation. Thanks to this new portal, users of our On Demand solutions will be able to contact our support service directly and make a request for information or declare an incident.
They will be able to follow the progress of their request in real time. Designed to establish a lasting link between our customers and our support service, mygenerixsuppport.com archives old requests so that everyone can capitalise on these exchanges with our experts.
