At Generix Group North America we offer a wide range of services to support our clients at all stages of the initial deployment and after Go Live support. We build long term relationships with our customers, becoming an integral partner for building supply chain technology innovation.
A successful solution deployment will ensure that you reap maximum benefits in a shorter time. In order for that to happen, you must follow a rigorous implementation methodology.
Over the years we have developed a standardized, repeatable methodology that includes the following key components:
- Design by configuring
- Hands on training from day one
- Validation throughout implementation process
- Embedded training & reference documentation
- Zero-modification deployment (No custom coding)
- Simplification of processes
We pride ourselves in our ability to provide our customers with 24/7 support. Contact us by phone or open a support ticket through the Generix Group Customer Portal. You will receive prompt, courteous service from one of our experts. Our advanced analysis tools also allow us to monitor your system and proactively contact you in the event there is an alert. Our goal is to keeping you running at optimal operational capacity
CHANGE MANAGEMENT & TRAINING
Change management is a vital component to any large enterprise install.
Encourage a seamless and speedy system adoption throughout your warehouse team by making Change Management an integral part of the training and implementation process.
Our trainers will work with you to build a solid team of internal super users.
Follow-up training services are also available either on-site or web based
Partners for building knowledge
We offer a variety of services that will help you optimize many aspects of your operation:
- Auditing services
- Supply Chain Compliance
- Supplier integration
- Labelling requirements