Our Services

We build long-term relationships with our customers, becoming an integral partner for delivering supply chain technology innovation.

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At Generix Group North America, we offer a wide range of services to support our clients at all stages of SOLOCHAIN™ solution deployment and beyond with our Go Live support.

IMPLEMENTATION SERVICES

A successful SOLOCHAIN™ solution deployment will ensure that you reap maximum benefits in a shorter time-lapse. For that to happen, it is necessary to follow a rigorous implementation methodology. Over the years, we have developed a standardized, repeatable methodology that includes the following key components:

  • Design by configuration
  • Hands-on training from day one
  • Validation throughout the implementation process
  • Embedded training & reference documentation
  • Zero-modification deployment (no custom coding)
  • Process simplification and reengineering
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SUPPORT SERVICES

We pride ourselves on our ability to provide our customers with 24/7 support. Contact us by phone or open a support ticket through the Generix Group Customer Portal. You will receive prompt, courteous service from one of our experts. Our advanced analysis tools enable us to monitor your system and to contact you proactively in the event of an alert. Our goal is to keep you running at optimal operating capacity.

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CHANGE MANAGEMENT & TRAINING

Change management is a vital aspect of any large enterprise system deployment. Encourage a seamless and speedy system adoption throughout your warehouse team by making change management an integral part of the training and implementation process.
Our trainers will work with you to build a reliable team of internal super users.

Follow-up training services are also available either on-site or web based.

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OTHER SERVICES

We offer a variety of services that will help you optimize many aspects of your operation, including:

  • Auditing services
  • Slotting
  • Supply chain compliance
  • Supplier integration
  • Labelling requirements
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