A Large Convenience Store

A Large Convenience Store Retailer: From Paper-based to Paperless



About the company

The customer was a large convenience store retailer serving locations across the Northeast. The retailer operates from a 400,000 sq.ft. distribution center on the outskirts of Boston. Generix Group Partner LIDD Consultants were invited to implement the SOLOCHAIN WMS. 

Project overview
  • Operating a paper-based distribution center  
  • Many existing practices involved significant amounts of clerical work and verification  


Generix Group's role
  • A flexible, highly configurable solution 
  • Many activities in the warehouse would be eliminated through data automation and the use of paperless technology 
  • A WMS configured to match planned features and fully integrated into the ERP 


The benefits achieved through the implementation of these solutions
Well-trained end-users: just before the go-live, LIDD conducted a training program for end-users.

The program began within a virtual warehouse created in a conference room and proceeded to on-the-floor training. Together, the team implemented a trouble-shooting triage and escalation system.

A smooth Go-Live during a low-shipping period before the start of the busy summer season.
The client shipped all orders during the first week the WMS was live
Six weeks post Go-Live, shipping errors went from 1 in 1,000 to 1 in 5,000
Labor productivity increased by 15%

After 12 months of running the WMS, the client felt comfortable with the inventory cycle program and phased out physical inventories
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