Browns Shoes

Challenges

• Browns uses a very customer-centric approach. The goal is to improve the customer ­experience to generate an increase in revenue
• The retailer needs to manage three warehouses at full capacity
• The highly automated distribution center requires the development of numerous ­custom processes
• The majority of the company’s retail stores are located in malls and have access to limited floor space.  Browns Shoes required a system that can maximize the use of floor space to reduce costs and increase revenue
• Browns needed a solution that was flexible enough to handle the highly frequent changes inherent to a retail business. The solution also had to be compatible with the KNAP system

Solutions

• Provide accurate real-time visibility on inventory
• Provide accurate real-time visibility within operations
• Improve operational productivity
• Optimize inventory management to ensure stock rotation (FIFO)
• Optimize space utilization
• Increase customer order accuracy
• Leverage the use of the latest barcode technology to interface with Browns’ ERP system
• Provide a flexible solution that can adapt to Browns’ specific needs and evolve with new business demands
• Implement a system that is customizable and scalable
• Have the ability to handle stock requests and outgoing shipments
• Provide an easy way to timely execute and implement new ideas

Results

• Browns is now able to develop new processes in record time
• Browns has met all requirements for the management of facilities
• It is now possible to process and track an order from the time of online confirmation through to the outgoing email, without human intervention in less than 15 minutes
• The cost of fulfilling orders is now five times less than historically documented
• Browns is now able to manage individual store inventories and supply the most popular products in respective areas
• The solution ensures that goods meet the carrier on time and accurately
• Traceability has been enhanced: Inventory and shipping accuracy exceeded 99% after six months.