Convenience Store Chain

Company Overview

The customer was a large convenience store retailer serving locations across the Northeast. The retailer operates from a 400,000 sq.ft. distribution center on the outskirts of Boston. Generix Group Partner LIDD Consultants were invited to implement the SOLOCHAIN WMS.

Challenges

• Operating a paper-based distribution center
• Many existing practices involved significant amounts of clerical work and verification

Solution

• A flexible, highly configurable solution
• Many activities in the warehouse would be eliminated through data automation and the use of paperless technology
• A WMS configured to match planned features and fully integrated into the ERP

Results

• Well-trained end-users: just before the go-live, LIDD conducted a training program for end-users. The program began within a virtual warehouse created in a conference room and proceeded to on-the-floor training. Together, the team implemented a trouble-shooting triage and escalation system.
• A smooth Go-Live during a low-shipping period before the start of the busy summer season
• The client shipped all orders during the first week the WMS was live
• Six weeks post Go-Live, shipping errors went from 1 in 1,000 to 1 in 5,000
• Labor productivity increased by 15%
• After 12 months of running the WMS, the client felt comfortable with the inventory cycle program and phased out physical inventories