GHP Group

Company Overview

GHP Group, Inc. manufactures ­electric fireplaces, fireplace glass doors, ­fireplace accessories, electric log sets, portable heating products and ­barbeque grill products.

It offers fireplace products, which include wood burning stoves, wall mounts and log storage racks; heater products, such as kerosene forced air ­products, gas forced air products, cabinet ­heaters, ­indoor kerosene heaters, gas ­convection ­heaters, tank top ­heaters and gas ­radiant heaters; and grill products.

It sells its products through home ­centers, hardware stores, and Internet retailers in North America. The company was incorporated in 2003 and is based in Niles, Illinois.

Challenges

• GHP’s business is growing, which is set to place additional stress on an already ­challenged operational footprint
• The order intake process for e-fulfillment of customer online orders was highly manual and time-consuming
• The inventory allocation process was manually controlled prior to releasing the orders to the floor
• RF equipment was not supported in the current environment
• Shipping labels and packing slips had to printed in advance of order fulfillment
• There was a delay before received materials could be made available for sale, due to the fact that shipping charges had to be obtained before posting the receipt
• No ability to process cross-dock transactions
• No ability to batch pick orders and stage by order or item number
• GHP received up to 8,000 orders a day in the spring. These could take up to four days to process

Solutions

• Provide complete real time visibility on the supply chain inventory
• Reduce the number of resources required to perform logistics operations
• The solution had to eliminate the requirement to download labels and packing slips from Amazon for DC orders and offer the capability to print the labels in-house as needed

They are using our solutions

Find the full description of the solutions presented in this case study

• Warehouse Management System