GHP Group

Increasing the order processing volume to allow for strong business growth

GHP_Group_Hardware
Sectors
Retail and consumer goods

Context

Company Overview

GHP Group, Inc. manufactures ­electric fireplaces, fireplace glass doors, ­fireplace accessories, electric log sets, portable heating products and ­barbeque grill products. It offers fireplace products, which include wood burning stoves, wall mounts and log storage racks; heater products, such as kerosene forced air ­products, gas forced air products, cabinet ­heaters, ­indoor kerosene heaters, gas ­convection ­heaters, tank top ­heaters and gas ­radiant heaters; and grill products. It sells its products through home ­centers, hardware stores, and Internet retailers in North America. The company was incorporated in 2003 and is based in Niles, Illinois.

Challenges

  • GHP’s business is growing, which is set to place additional stress on an already ­challenged operational footprint
  • The order intake process for e-fulfillment of customer online orders was highly manual and time-consuming
  • The inventory allocation process was manually controlled prior to releasing the orders to the floor
  • RF equipment was not supported in the current environment
  • Shipping labels and packing slips had to printed in advance of order fulfillment
  • There was a delay before received materials could be made available for sale, due to the fact that shipping charges had to be obtained before posting the receipt
  • No ability to process cross-dock transactions
  • No ability to batch pick orders and stage by order or item number 
  • GHP received up to 8,000 orders a day in the spring. These could take up to four days to process
Solutions
  • Provide complete real time visibility on the supply chain inventory
  • Reduce the number of resources required to perform logistics operations
  • The solution had to eliminate the requirement to download labels and packing slips from Amazon for DC orders and offer the capability to print the labels in-house as needed
Results
  • With Solochain, the processing of 8,000 orders now takes three to four hours
  • GHP is therefore able to process more orders, therefore generating more business
  • The company was also able to maintain its entire business at the same level during the Covid-19 crisis

 

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